All Carrot products include a 1-year warranty, covering both hardware and components. Software updates are included free of charge during the first year. After the first year, a license renewal is required to continue receiving updates and extended support.

Warranties and Updates

We assist with installation and configuration of all Carrot products.
Ongoing technical support is available via online communication or phone.
When required, our engineers can provide on-site support to assist directly during setup or live production.

Technical Support

Carrot Broadcast specialists provide comprehensive training for your team, covering the full system workflow—from setup to live graphics playout.
Training is conducted on-site at your facility.

Training

Technical Support & Services

Support & Warranty Coverage

Hardware warranty coverage
Dedicated support chat (10:00–19:00 MSK)


Software updates

Hardware warranty extension
24/7 dedicated support chat


Software updates